Why choose SendBoard over Zendesk, Freshdesk or Help Scout?
Managing email in a shared inbox can be a nightmare. That’s why many teams turn to email help desk software like Zendesk, Freshdesk or Help Scout. But these dedicated help desk solutions can be over-complicated and over-priced.
SendBoard was designed as a simple but flexible alternative, for teams who don’t need an enterprise help desk solution equipped with all the bells and whistles. Most importantly, with SendBoard, your whole help desk is managed from right within Trello.
An email help desk with all the power of Trello
SendBoard is an email Power-Up for Trello. Once you’ve connected your email address to a Trello board, you can use all the power and flexibility of Trello to run your help desk.
The features you really need
We’ve compared the features you get from ‘SendBoard + Trello’ vs Zendesk vs Freshdesk vs Help Scout.
| SendBoard + Trello | Zendesk | Freshdesk | Help Scout | |
|---|---|---|---|---|
| Custom email addresses | ||||
| Rich text editor | ||||
| Email auto-responses | ||||
| Automated workflows | ||||
| Saved replies | ||||
| Custom fields | ||||
| Notes & comments | ||||
| Automatic ticket assignment | ||||
| Round robin ticket assignment | ||||
| Alerts / escalation | ||||
| Web & mobile apps | ||||
| Two-factor auth | ||||
| Kanban view | ||||
| Project management | ||||
| Free plan | ||||
| Self-service portal | ||||
| Social media integration | ||||
| Live-chat | ||||
| Pricing (Per agent /month) | $6 - $12.50 | $5 - $199 | $15 - $99 | $20 - $35 |
Designed for small teams
If you run a large contact centre, you might need a multichannel, AI driven ticket management solution with built-in live-chat. If you have thousands of customers to support, you may require a multi-branded knowledge base with client logins for self-service. But for small teams who are looking to take control of their inbound email, complicated features can get in the way.
Don’t just take our word for it
SendBoard is exactly what I've been looking for in turning Trello into a fully functional central helpdesk solution.
Cousteau Martell
ZOLO MEDIA
SendBoard is a great way to receive requests and stay in touch with folks via email, without ever leaving Trello.
Chris Marts
ABC Creative
More reasons to choose SendBoard
Personalised & fast
Save time and keep messages personalised with saved replies and variables.
Clear and simple pricing
Billing is user-based so you can add new boards without thinking about additional costs.
Manage everything in one place
Having everything together in Trello means less context switching and more collaboration.
Automation is your best friend
Use Butler to create your own automated email workflows, customised to your business.
Get set up in minutes
Add the SendBoard Power-Up to a Trello board to get started.
Collaborate, your way
SendBoard turns your emails into Trello cards, so that your team can work together in Trello.
Try SendBoard today
Power-Up your email help desk with SendBoard and Trello.